Privacy policy
Draft pending legal review. This text is a placeholder and is not yet legal advice or a final policy.
Last updated: June 8, 2026
mediport (operated by Portzone) provides a multilingual medical-tourism concierge that connects patients with clinics in Korea. This policy explains what information we collect, why, and how we protect it.
Information we collect
Contact details you provide, such as your name, country, language and messenger ID.
Consultation details you choose to share, including your treatment interests, schedule and free-text notes.
Sensitive information you may provide for your care, such as health conditions or passport/visa details. We collect this only with your consent and only when needed to arrange your care.
How we use your information
To respond to your consultation and reply in your language, usually within 24 hours.
To match you with a suitable clinic and arrange your visit, travel and support.
To improve our service and understand how patients find and use us.
Consent
We rely on your consent to handle sensitive information such as health and passport details. You can withdraw your consent at any time by contacting us.
Sharing with clinics
We share only the information needed to arrange your care with the clinic matched to you, and only after you agree to proceed. We do not sell your personal information.
Data protection
We restrict access to your information and never expose sensitive details publicly. Messages and records are kept on secured systems.
Your rights
You may ask us to access, correct or delete your personal information, or to stop contacting you, at any time.
Retention and disposal of personal information
We dispose of the personal information we collect without undue delay once the purpose of collection — such as consultation, clinic matching and aftercare — has been fulfilled.
Where retention is required by applicable law, we store the relevant information securely and separately for the required period before disposing of it. If you withdraw your consent, we dispose of your information except where we are legally obliged to retain it.
Cross-border transfer of personal information
We conduct consultations through the messenger you choose (such as LINE, WhatsApp, WeChat or KakaoTalk) and our cloud infrastructure, and in doing so your messages and contact details may be processed on those providers' servers located outside Korea.
Any cross-border transfer is limited to the original purpose of providing your consultation, and you may withdraw your consent at any time.
Data protection officer
Data Protection Officer: (name to be provided)
Contact email: (email to be provided)
We receive and promptly handle requests to access, correct, delete or suspend the processing of your personal information.
Business information
Company name: (registered business name to be provided)
Representative: (representative's name to be provided)
Business registration number: (number to be provided)
Address: (business address to be provided)
Foreign-patient attraction registration number: (registration pending)
Contact
For any privacy question, contact us through any messenger on our site or the consultation form.