Terms of Service

① The purpose of these Terms is to set out the basic matters—including the rights, obligations, and responsibilities of, and the conditions and procedures for use between, the Company and users—in connection with the use of the foreign medical-tourism concierge service that Portzone Co., Ltd. (the "Company") provides through mediport (mediportkorea.com; the "Service").

① "Company" means Portzone Co., Ltd., which operates the Service.

② "Service" means the entirety of the medical-tourism concierge services provided by the Company, such as non-medical interpretation, appointment coordination with partner medical institutions, and accompaniment support.

③ "User" means a person who uses the Service provided by the Company in accordance with these Terms.

④ "Partner medical institution" means a medical institution—such as a hospital, medical office, or clinic—that has a cooperative relationship with the Company and is licensed under the laws of the Republic of Korea.

⑤ "Consultation" means the series of processes in which a user makes an inquiry to the Company through the consultation request form within the Service, a messenger, or the like, and the Company provides guidance on matters such as confirming the departments of interest, matching partner medical institutions, arranging appointment referrals, interpretation, and coordinating accompaniment.

⑥ Except as defined in this Article, the definitions of terms used in these Terms shall follow the relevant statutes and general practice.

① These Terms take effect when they are posted on the Service screen or otherwise notified to users.

② The Company may amend these Terms to the extent that it does not violate relevant statutes, such as the Act on the Regulation of Terms and Conditions and the Act on the Consumer Protection in Electronic Commerce, etc.

③ When the Company amends the Terms, it will specify the effective date and the reason for the amendment and announce them on the Service screen from 7 days before the effective date until the day before the effective date. However, where the change is unfavorable to users, it will be announced from 30 days before the effective date.

④ If a user does not agree to the amended Terms, the user may discontinue using the Service; if the user continues to use the Service after the effective date of the amended Terms, the user is deemed to have agreed to the amended Terms.

⑤ The Korean-language version of these Terms is the authoritative original, and any translations provided in other languages are for reference only, to aid users' understanding. In the event of any conflict between a translation and the Korean-language version, the Korean-language version shall prevail.

① The Company provides users with the following non-medical concierge services.

1. Free consultation to confirm the user's medical departments and procedures of interest and their requests.

2. Guidance on and matching of partner medical institutions that fit the user's request.

3. Referral and coordination of medical appointments with partner medical institutions.

4. Language interpretation support during the consultation and treatment process.

5. Provision of incidental conveniences, such as visit-accompaniment support when necessary.

6. Other services incidental to the foregoing.

② The services provided by the Company consist of supporting smooth communication and the progress of procedures between users and partner medical institutions; the medical treatment itself is performed by the partner medical institution.

③ The Company may change all or part of the services it provides according to the content of the Service or operational or technical needs, in which case it will announce the changes in advance.

① The Company is not a medical institution under the Medical Service Act and does not perform any medical services whatsoever, such as diagnosis, examination, treatment, surgery, or prescription.

② As the Company and its officers and employees are not medical personnel, the information provided during the consultation process is limited to general guidance and interpretation and does not constitute medical advice, such as a medical diagnosis, opinion, or treatment recommendation.

③ All medical services—such as diagnosis, the determination of treatment methods, and the performance of procedures or surgery—are carried out under the judgment and responsibility of the licensed partner medical institution and its affiliated medical personnel.

④ Users must consult the medical personnel in charge for the final medical judgment regarding their health condition and treatment, and must not rely on the Company's guidance as a basis for medical judgment.

① The Company merely occupies the position of connecting and coordinating communication, appointments, interpretation, and the like between users and partner medical institutions, and is not a party to the medical treatment contract concluded between the user and the partner medical institution.

② All matters relating to the content, method, and results of treatment and the medical services arising in the course thereof are governed by the medical treatment contract between the user and the partner medical institution, and any liability arising in connection with medical services—such as treatment outcomes or medical accidents—rests with the relevant partner medical institution.

③ The Company does not guarantee, and is not liable for, the medical services, treatment outcomes, or the effects or side effects of procedures of partner medical institutions. This, however, does not apply to damage in the course of the connection and coordination work caused by the Company's willful misconduct or negligence.

④ The Company does not compel the use of any particular partner medical institution, and the final decision regarding the choice of a partner medical institution and whether to receive treatment rests with the user.

① The service agreement is formed when a user agrees to the content of these Terms and submits a consultation request, and the Company accepts it.

② When submitting a consultation request, the user must, in accordance with relevant statutes, separately consent to each of the following: the collection and use of personal information necessary for the provision of the Service, the processing of health-related sensitive information, provision to partner medical institutions as third parties, and the cross-border transfer of personal information; the Company informs the user in advance of the right to refuse each consent item and of the disadvantages of refusal.

③ If the user does not consent to the mandatory consent items, the consultation request may, by the nature of the Service, be restricted.

④ Specific matters concerning the processing of personal information are governed by the separate Privacy Policy.

① The concierge consultation service provided by the Company is provided free of charge.

② Where a user receives treatment, procedures, or the like at a partner medical institution, all medical costs relating thereto, such as treatment fees and procedure fees, are paid by the user directly to the relevant partner medical institution.

③ Costs incurred for services that the user uses individually, such as transportation and accommodation, are borne by the user. The Company only provides guidance regarding accommodation, itineraries, and the like, and does not provide travel agency or accommodation-booking agency services.

④ Should paid services be introduced in the future, the Company will clearly disclose the fees and payment conditions in advance and provide such services only after obtaining the user's consent.

① When submitting a consultation request and using the Service, the user must provide accurate and up-to-date information and must truthfully provide information about themselves and their health condition.

② The user must provide their own information and must not misappropriate another person's information without authorization or provide false information.

③ The user is responsible for any disadvantage arising from the provision of inaccurate or false information.

④ In connection with the use of the Service, the user must comply with the relevant statutes, the provisions of these Terms, and matters notified by the Company, and must not engage in any act that infringes upon the rights of the Company or third parties.

① The Company complies with relevant statutes and these Terms and endeavors to provide the Service continuously and stably.

② The Company protects users' personal information in accordance with relevant statutes and the Privacy Policy.

③ Where an opinion or complaint raised by a user is recognized as justified, the Company handles it promptly; where immediate handling is difficult, the Company informs the user of the reason and the handling schedule.

④ In connection with the attraction of foreign patients, the Company faithfully fulfills the obligations it must comply with as a foreign patient attraction business operator under relevant statutes, such as the Act on Support for Overseas Expansion of Healthcare System and Attraction of International Patients and the Medical Service Act, and does not engage in false or exaggerated attraction advertising.

① The Company collects and uses users' personal information within the minimum scope necessary to provide the Service and manages it safely in accordance with the relevant statutes.

② Specific matters concerning the processing of personal information—such as the items collected, the purposes of use, retention and use periods, provision to third parties, outsourcing of processing, cross-border transfers, the processing of sensitive information, and users' rights and how to exercise them—are governed by the separate Privacy Policy.

③ Users may at any time review the relevant details through the Privacy Policy posted at the bottom of the Service.

① Users must not engage in any of the following acts.

1. Registering false information or misappropriating another person's information when submitting a consultation request or using the Service.

2. Defaming or infringing upon the rights of the Company, a partner medical institution, or a third party.

3. Willfully interfering with the Company's operation of the Service.

4. Using the Service to engage in acts contrary to statutes or public order and good morals.

5. Other acts that violate the relevant statutes.

② Where a user commits any of the prohibited acts in this Article or violates these Terms, the Company may, after notifying the user, restrict the use of the Service or refuse or suspend the consultation request. However, where there are urgent or unavoidable reasons, the Company may notify the user of the reason after taking measures such as restricting use.

① The Company does not guarantee, and is not liable for, the treatment outcomes, the effects of procedures, or satisfaction between users and partner medical institutions.

② The Company is exempt from liability where it is unable to provide the Service due to force majeure beyond its control, such as natural disasters, war, the spread of infectious disease, power outages, or failures of information and communications facilities.

③ The Company is not liable for any damage arising in the course of the user's use of an external messenger platform of the user's choice—such as LINE, WhatsApp, WeChat, or KakaoTalk—or of any other third-party platform. Use of such platforms is subject to the policies and terms of each platform.

④ The Company is not liable for any disruption to the use of the Service attributable to the user or for any damage arising from the inaccuracy of information provided by the user.

⑤ Nothing in these Terms unfairly excludes or limits the Company's liability for damage caused by its willful misconduct or gross negligence, nor does it limit any rights of users recognized under the relevant statutes.

① The copyright and other intellectual property rights in the Service and the content included in the Service (text, images, video, design, trademarks, logos, compilations, and the like) belong to the Company or the rightful holder.

② The user must not, without the Company's prior written consent, use for commercial purposes—or allow a third party to use—information and content obtained through the Service by means of reproduction, transmission, publication, distribution, broadcasting, or otherwise.

③ The Company may use opinions submitted by users for purposes such as improving and promoting the Service, in which case any information that can identify the user is processed in accordance with the relevant statutes and the Privacy Policy.

① Where the Company or a user causes damage to the other party by violating these Terms, the violating party is liable to compensate the other party for the damage incurred.

② Where a user causes damage to the Company or a third party by violating the relevant statutes or these Terms in using the Service, the user must compensate for such damage.

③ Each party's liability for damages is limited to ordinary damages to the extent permitted by the relevant statutes, and liability for damages arising from special circumstances arises only where the other party knew or could have known of such circumstances.

① The laws of the Republic of Korea apply to matters relating to these Terms and the use of the Service.

② Where a dispute arises between the Company and a user in connection with the use of the Service, the Company and the user will endeavor to resolve it amicably in accordance with the principle of good faith.

③ Any lawsuit concerning a dispute that is not amicably resolved shall be filed with the competent court under the Civil Procedure Act.

① The Korean-language version of these Terms is the authoritative original.

② Even where the Company translates and provides these Terms in another language for the convenience of users, the translation is for reference only; in the event of any difference in interpretation between the Korean-language version and the translation, the Korean-language version shall prevail.

① These Terms take effect on July 7, 2026.

② Inquiries regarding the Service and these Terms may be directed to the following.

· Company name: Portzone Co., Ltd. (주식회사 포트존)

· Representative Director: 송준

· Business Registration Number: 579-86-02828

· Foreign Patient Attraction Business Registration Number: A-2026-01-01-07030 (valid until 2029-06-22)

· Address: Room 411, Daeryung Technotown 19th, 70 Gasan Digital 2-ro, Geumcheon-gu, Seoul (Postal Code 08589)

· Email: sales@portzone.co.kr

· Telephone: 010-8721-5088